Our client satisfaction policy

Easyvest continually seeks to improve the quality of its services and the satisfaction of its clients.

You wish to suggest an improvement, you are not totally satisfied by one of the services or products offered by Easyvest, share it with us :

By email

Matthieu Remy
CEO
matthieu.remy@easyvest.be

By mail

Easyvest NV/SA
Rue de Praetere 2
1000 Bruxelles

Share with us

• The experience that did not please you or the feature that you wish to improve it
• The context : date, time, part of the site, product reference, contact person
• The suggestion that you want to share or the feature you want to add

Help us

• Share your suggestion as soon as possible
• Provide us more detailed information when requested
• Keep records of what went wrong: documents, emails, screen shots, conversations

Get a thorough follow-up

We will acknowledge reception of your request immediately and commit to revert to you within 5 days with a solution to your problem or to ask you more details regarding your request. Our response will include:

• The summary of your request
• The results of our investigation
• The decision made by Easyvest
• The rational of this decision